FIND A CLEANER IN YOUR AREA

Professional Terms & Conditions

Please Note

THIS IS AN IMPORTANT DOCUMENT. IT IS A LEGAL CONTRACT BETWEEN YOU AND ZJCS SERVICES. PLEASE DO NOT AGREE TO IT UNLESS YOU HAVE READ AND UNDERSTOOD IT.

DEFINITIONS AND INTERPRETATION

• This is an agreement between ZJCS Services LTD (“Zjcleaning.com”) with its registered office at Alperton House, Bridgewater Road, Wembley, HA0 1EH. UK company number 10449444 and the Professional.

• The following terms shall have the following meanings in the agreement:

• Customers – Persons to whom ZJCS requests the Professional to supply Services
• Professional’s Terms And Conditions – The Professional’s terms and conditions on the Website as may be changed from time to time
• Profile – The Professional’s profile on the Website and App.
• Services – Cleaning services to be supplied by the Professional to the Customers.
• ZJCS.com services – Booking agent services and any other services supplied by ZJCS.com in connection with the supply by the Professional of Services to Customers
• Agency – Zorka Jankova cleaning Services (ZJCS)
• Website – ZJCS’s website is www.zjcleaning.com
• In Writing – All forms of visible reproduction in permanent form (including email)

1. PROFESSIONAL’S STATUS

 
• The Professional must be registered as self-employed, and must pay their own Taxes and National Insurance Number.

2. WORKING HOURS

 
• The Professional’s normal hours of work can vary from ten hours up to forty-five hours per week, Mondays to Sundays.

3. SERVICES

 
• If a Professional accepts a contract with a particular Customer whether once off or otherwise, the Professional agrees to supply Services to the Customer in accordance with the terms of this agreement. The Professional acknowledges that, notwithstanding any obligations of the Professional to ZJCS herein regarding the standard of such Services, the Professional contracts direct with each Customer for the Supply of Services and that, in the event of a dispute with the Customer, the Professional’s recourse is against the Customer, and not ZJCS.

• The Professional promises that it has the necessary skills to supply the Services.

• The Professional shall supply the Services in accordance with a high degree of professionalism and the highest industry standards.

• The Professional shall comply with the applicable laws and regulations in the supply of the Services and otherwise in connection with this agreement.

• The Professional shall agree in accordance with its Customer as to the provision and the procurement of materials required in the provision of services. ZJCS is not responsible for the provision of any tools, equipment or materials.

• The Professional acknowledges that ZJCS will notify the Professional of any Customer cancellation by text and it is the Professional’s responsibility to frequently monitor for such texts.

• The Professional shall promptly notify ZJCS:

• -if for any reason they cannot attend any scheduled visit (in which case it must promptly notify the Customer also) or otherwise becomes unable or unavailable to supply the Services as contracted;
• – if they receive any complaints from Customers
• – of any grievance that the Professional may have in relation to Customers.

• The Professional shall provide reasonable co-operation to ZJCS in connection with this agreement and comply with ZJCS’s reasonable requirements including prompt provision of such information and documents as ZJCS may reasonably request in connection with this agreement.

• The Professional shall only use Customer contact information insofar as necessary to supply the Services. The Professional shall keep such information confidential and shall delete it on request by ZJCS.

• The Professional shall not during the period of this agreement supply any services to any Customer which have not been booked via ZJCS. The Professional shall not supply any services at all to any Customer for 6 months after the date of agreement.

4. HOLIDAYS

 
• The Professional decides when to take their Holiday as per their convenient time. Holiday is to be taken for a maximum of 4 weeks (28 days) per year. If the Professional takes longer than agreed, they could lose their regular customers.

5. ENGAGEMENT OF THE WORKERS 

• The agency agrees to provide cleaning job to the Professional for regular domestic cleaning.

• If the Professional accepts an engagement they will have to work for the Customer to the Customer’s instructions, as provided for in the terms and conditions set out hereafter.

• For regular domestic cleaning and one off services, the payment is from £7.20 to £9.00 per hour, paid into the Professional’s account by ZJCS or the Customer pays cash on the day to the professional.

 

• The payments due to the Professional for Services are as advised by ZJCS to the Professional during the application process. ZJCS is entitled to change the payment rates by giving at least 14 days notice to the Professional.

 

• In the event of any Customer complaint, upon the instruction of the customer, ZJCS authorised to withhold any payments otherwise due to the Professional such sum as it considers reasonable for such period.

 

• At the end of each week of work we will print your timesheet to indicate the number of hours you worked during the preceding week. Your first week timesheet will be paid after 14 working days or third week from your start day with the company. After that you are being paid every week with two weeks delay (the company keeps those 2 weeks as a deposit).

 

• ZJCS keeps 2 weeks deposit (this will be paid to you at the end of your contract / if following contract rules). Minimum contract is 3 months.

 

• ZJCS shall pay you for all hours worked, regardless of whether the Company has received payment from the Customer.

 

• For every session of cleaning, the Professional must press the Check In and Check Out button so that the Agency can check if the Professional is at the Customer’s address and to also be able to process the payment.

 

• If you fail to properly check in and check out, the Company shall, in a timely fashion, conduct further investigations into the hours claimed by you and reasons you couldn’t check in or out. This may delay your payment due to you. ZJCS shall make no payment to you for hours claimed but not worked and you may be subject to the Company’s disciplinary procedure.

6. LIABILITY AND INDEMNITY

 
• Weekly, the amount of £1.99 will be deducted from the Professional’s total received payments from that specific week, as the Agency’s charge.

 

• Any provisions in this agreement excluding or limiting liability will apply regardless of the form of action, whether under statute, in contract or tort including negligence or otherwise. Nothing in this agreement in any way excludes or restricts either party’s liability for negligence causing death or personal injury or for fraudulent misrepresentation or for any liability, which may not legally be excluded or limited.

 

• ZJCS shall not be liable for breach of this agreement unless the Professional has given ZJCS prompt written notice of the breach and a reasonable opportunity thereafter to rectify the breach at ZJCS’s expense.

 

• In no circumstances shall ZJCS be liable for any consequential, indirect or special damages or for economic losses (including without limit, loss of revenues, profits, contracts, business or anticipated savings) or for damage to or loss of data or for damage for loss of reputation.

 

• ZJCS shall have the right to withhold its reasonable estimate of the total damages and costs from sums otherwise payable to the Professional pursuant to this or any other agreement between the parties, and to apply such sums to payment of such damages and expenses.

7. TERMINATION AND SUSPENSION

 
• ZJCS may at any time whether with or without cause and whether with or without notice, immediately suspend the Professional from the ZJCS Services including removal of the Professional’s Profile from the Website and/or terminate this agreement.

• The contract is for a period of minimum 3 months. After this period, the contract upgrades automatically. The Professional must give at least 14 days’ notice to ZJCS Ltd before the ending of collaboration.

8. CANCELATION POLICY

 
• There is a cancellation policy in place for both Professionals and Customers. While the platform is designed to be as flexible as possible, last minute cancellations erode the customers’ trust in ZJCS and prevent other Professionals from claiming jobs, which leads to fewer jobs being available to the Professionals.

 

• If there are 72 hours or more until the job starts, there is no fee to remove a job.
• If there are between 32 and 48 hours until the job starts, there is a £5 fee.
• If there are between 4 and 24 hours until the job starts, there is a £10 fee.
• If there are under 4 hours until the job starts, there is a £20 fee.
• If you fail to arrive at a job, there is a £25 fee.

9. ZJCS APP

 
• The Professional must download the ZJCS app and use it on a regular basis for every job, making sure that the Location is On. ZJCS will supply the login details for the app.

 

• The jobs will be sent through the ZJCS application. The Professionals will have to press the Check IN button when they have arrived at the Job and Check OUT button when they have finished the job.

 

• The Professional is not permitted to give away any telephone numbers belonging to the Agency to the Customers. ZJCS uses these telephone numbers only to contact the Professionals, not for the use of the customers.

 

• If the Professionals can not find the customer address, they must call ZJCS on 077 6605 7448.

 

• ZJCS must be informed if extra hours were worked or if any changes occurred.

 

• The Professional must work for the same Customer if they are on a regular contract, for at list 3 months, before they can change to a different client.

 

• The check-in and check-out buttons are used so that ZJCS are able to verify the jobs the Professionals completed, and ensure the payments are accurate.

 

• If there is an error, or the Professional forgets to check-in or check-out, they have to text ZJCS and let them know, so that the payment can be processed.

10. LAW
 
• Before signing this form, please read carefully the terms and conditions provided. By signing, the Professionals accepts that they have read and understood the terms and conditions.

• This Agreement should be created in accordance with the laws of England and Wales and should be subject to the exclusive jurisdiction of the English court.