THE BEST CLEANING SERVICES IN LONDON
Book a professional home cleaner in only 60 seconds. Just pick a time and we'll do the rest.
Book a Cleaner!
Book Catering Staff
Become a Cleaner

TERMS AND CONDITIONS EFFECTIVE DATE: 24th MARCH 2023

DEFINITION

In these Terms of Business the following definitions apply:” The Company” Uban Services (Trading as Uban Cleaning), 20 Bilton Road, Greenford, UB6 7DS. “Professional”-the person or firm carrying out cleaning services on behalf of the Company. “Client”–the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to which the cleaning services are supplied by the Company. “Service”-means the cleaning services carried out on behalf of the Company. “Cleaning Visit”-means the visit to the Client’s service address by the Professional in order to carry out the Services.

INTRODUCTION

Please read the terms carefully before you start to make any use of www.ubancleaning.com, phone, email or app as they will apply to your use of it (although please note that they will not apply to any third party services you request through Uban). We recommend that you print a copy of these terms of use or save them to your computer or device for future reference. The customer agrees to accept the terms and conditions. If you do not accept the terms and conditions but you continue to use our service, we will assume that the terms and conditions have been agreed. If you do not agree to them, you must not use UBAN. If you wish to contact us in writing, have a complaint or are required to give us notice in writing, you can send this to us by email at admin@ubanservices.com or by pre-paid post to our main trading address referred to above.

CONTRACT

These Terms and Conditions represent a contract between UBAN and the Client. The Client agrees that any use of the Company’s services, including placing an order for services by app, email, phone or website form shall constitute the Client’s acceptance of these Terms and Conditions. Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.

New Clients, who have agreed a service contract with the Company, are charged at the price showed on the website/app. There is a minimum of 3 hours per each cleaning visit.

DISCLAIMER

We do not employ the Professionals. They are Self-employed and unless otherwise specified in these terms of use, we are not responsible for (and make no representations, warranties or guarantees as to) the behaviour, acts or omissions of any Professional you engage through ubancleaning.com or the quality of the service they provide.

If you have a complaint in relation to the Professional, that complaint must be taken up with the Professional directly. If you are unable to resolve a dispute with a Professional or you cannot come to an agreement, please email us and we will use our reasonable endeavours to try to resolve the dispute.

We do take reasonable measures to ensure the suitability and quality of the Professional, including and limitation, conducting interviews, obtaining proof of identity and address and obtaining references. However, you acknowledge that, in carrying out any checks, we may be reliant on information supplied by third parties and we cannot guarantee that such information is accurate. We also cannot guarantee that any particular Professional is suitable for your purposes and you use the Professional at your own risk, although we may remove a Professional from UBAN on the basis of any feedback you or other users provide in relation to that Professional, but are under no obligation to do so.

PRICING AND PAYMENT

The customer agrees to pay by Debit/Credit card. I/We authorise Uban Cleaning Services until further notice in writing, to arrange the payment for the invoices and any other outstanding amounts owed to UBAN, automatically from my/our Credit or Debit card.

Please note that if you book one off cleaning, we will collect the payment on the day of the booking, whereas for regular cleaning or every other week service we will collect the payment monthly.

If payment is made online or by phone with a Credit card, a 3% charge will apply. The payments by Debit card are free of charge.

We reserve the right to make changes to our pricing policy at any time, however, we will notify you by email at least one week before any such changes take effect. If you do not agree to any such changes, you should stop using UBAN.

When you first request the services from UBAN, you will be asked to provide us with a valid credit or debit card to pay for the services you request through UBAN. We will store your card details for such purpose and you agree that we may undertake authorization checks on that card (including when you use UBAN to request the services of a Professional).

If you request the services of a Professional for a one-off visit, payment will be taken automatically and processed by our third party payment service provider in advance of the scheduled visit using the card details previously provided by you. If any amount due from you remains unpaid, we reserve the right: (I) to charge reasonable administration costs; (II) to charge interest (both before and after judgment) on the outstanding amount at the rate applicable to judgment debts under the Late Payment of Commercial Debts (Interest) Act 1998; (III) to arrange for any further bookings made by you to be suspended; and/or (IV) to take such other action as we deem appropriate, including, without limitation, immediate, temporary or permanent withdrawal of your right to use UBAN.

CANCELLATION PROCESS

The contract is for a minimum of three months. If you cancel the contract before the end of this period, the Client agrees to pay a cancellation fee of £50.00. You can also permanently cancel your regular cleaning plan for free, with 14 days notice after the minimum contract is finished. If you don’t give UBAN any notice we have right to charge you for the period of 2 weeks.

The UBAN platform is made to be flexible. You can skip, reschedule or cancel any booking for free with, at least, 24h notice from Monday to Friday and 48h notice from Saturday to Sunday.

You can not reschedule a booking with less than 24h until the start time. In most cases, these fees and charges are paid to the Professional.

You may terminate the legal agreement between us and, if you are a registered user, request the closure of your account at any time after the 3-month contract, with the 14 days notice by emailing us at admin@ubanservices.com. For the one off session booked, the Customer can cancel at any time.

If the Client wishes to change, amend, discontinue, suspend, add, remove or modify any occurring service, they have to contact UBAN as soon as possible by dialling 0800 368 7446.

PROFESSIONALS

You agree to treat the Professionals courteously and lawfully and to provide a safe and appropriate working environment for them in compliance with all applicable laws and regulations. You also agree to provide them with all reasonable information and co-operation required to enable them to provide the services you have requested. You acknowledge that your preferred Professional, if you have one, may be unavailable from time to time, whether due to illness or vacation. UBAN does not guarantee that the same Professional will be coming on a regular basis. Because of various circumstances, UBAN has the right to make changes.

You agree, for so long as the agreement between the Customer and UBAN is in force and for a period of six months thereafter, not to book the services of, or engage, any Professional you have used, or whose contact details you have received from UBAN.

BOOKING PROCESS

You can make a booking through UBAN app or on the Web. Once we have collected the personal details (name, telephone number, address and payment information) we will send a confirmation email.

USE OF THE APP

In consideration of you agreeing to abide by these terms of use, we grant you a non-transferable, non-exclusive license to use the App on any mobile telephone or other handheld devices (Mobile Device) controlled or owned by you. All other rights in the App are reserved by us and by our licensors and we remain the owners of the App at all times.

You may also use the App to access location track, to find the Professional near to your address.

COMPLAINTS

When booking a service with UBAN we offer a 100% money back guarantee contract. This means we will refund the service in full or alternatively rebook the Service again with a different professional if you, the Client are dissatisfied with the Service.

All complaints which involve damage must be received in writing or emailed to admin@ubanservices.com, providing evidence. We must receive the complaint within 48 hours of the service. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.

LIABILITY

The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of the Professional at the address. UBAN endeavours to be right on time on any visit but sometimes, due to transport and any other problems which are beyond the Company’s control, the Professional may arrive with a delay or the cleaning visit may be rescheduled.

The Company is not responsible if a cleaning job is not complete due to the lack of suitable/enough cleaning materials, lack of hot water, electricity or equipment not in full working order.

INSURENCE

UBAN has a Public and Employers liability insurance. The policy will cover any accident damages caused by a Professional working on behalf of UBAN, reported within 24 hours of service date.

UBAN reserves the right to refuse to share any of the confidential company’s documents. The client must note that the insurance policy is subject to an excess of £250.00, which must be met by the client should they wish to make a claim, excludes damage caused by the use of abrasive products or the use and spillage of bleach. We don’t provide any cover for changing any locks. If the Client gives any key to the Professionals,it is their responsibility to reclaim their key. We do not provide cover for accidental damage for the first £250.00 of any loss. Please make your own insurance arrangements for the excess.

REFUNDS

Refund will be issued only if the Client has cancelled a cleaning visit within the permitted notice time (48H) prior to the start of the cleaning session and if payment has already been taken by the Company.

Refund will be issued if the Professional does not attend a cleaning visit, of which payment has already been collected by the Company.

REFERRAL CREDIT

Any client of the Company will receive a one-time credit of £15.00 for referring another Client. Credit will be issued after the new Client has signed a regular contract.

LAW

These Terms and the Contracts shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

READY TO GET YOUR QUOTE?

Get Started

 

Professional Terms & Conditions

Please Note

THIS IS AN IMPORTANT DOCUMENT. IT IS A LEGAL CONTRACT BETWEEN YOU AND ZJCLEANING.COM. PLEASE DO NOT AGREE TO IT UNLESS YOU HAVE READ AND UNDERSTOOD IT.

 

DEFINITIONS AND INTERPRETATION

    • This is an agreement between ZJCS Services LT “Zjcleaning.com”) with its registered office at Alperton House, Bridgewater Road, Wembley, HA0 1EH.UK company number 10449444 and the person wishing to utilise Zjcleaning.com’s booking agency services (“the Professional”).

    • The following terms shall have the following meanings in the agreement:

  • Customers – Persons to whom ZJCS requests the Professional to supply Services
  • Professional’s Terms And Conditions – The Professional’s terms and conditions on the Website as may be charged from time to time
  • Profile – The Professional’s profile on the Website and App.
  • Services – Cleaning services to be supplied by the Professional to Customers
  • ZJCS.com services – Booking agent services and any other services supplied by ZJCS.com in connection with the supply by the Professional of Services to Customers
  • Website – ZJCS’s website at www.zjcleaning.com
  • In Writing – All forms of visible reproduction in permanent form (including email)

 

  1. PROFESSIONAL’S STATUS
  • The Professional must be registered as a self-employed, and must pay their own Taxes and National Insurance Number.

 

  1. WORKING HOURS
  • The professional’s normal hours of work can vary from ten hours up to forty-five hours per week, Mondays to Sundays.

 

  1. SERVICES
    • If a professional accepts a contract with a particular Customer whether one-off or otherwise, the Professional agrees to supply Services to the Customer in accordance with the terms of this agreement. The Professional acknowledges that, notwithstanding any obligations of the Professional to ZJCS herein regarding the standard of such Services, the Professional contracts direct with each Customer for the Supply of Services and that, in the event of a dispute with the Customer, the Professional’s recourse is against the Customer, and not ZJCS.

    • The Professional promises that it has the necessary skills to supply the Services.

    • The Professional shall supply the Services in accordance with a high degree of professionalism and the highest industry standards.

    • The Professional shall comply with the applicable laws and regulations in the supply of the Services and otherwise in connection with this agreement.

    • The Professional shall agree in accordance with its Customer as to the provision and the procurement of materials required in the provision of services. ZJCS is not responsible for the provision of any tools, equipment or materials.

    • The Professional acknowledges that ZJCS will notify the Professional of any Customer cancellation by text and it is the Professional’s responsibility to frequently monitor for such texts.

    • The Professional shall promptly notify ZJCS:

                       – if for any reason it cannot attend any scheduled visit with 24 hours in advance ( in which case it must                      promptly notify the Customer also) or otherwise becomes unable or unavailable to supply the Services as contracted;

                       – if it receives any complaints from Customers

                       – if it receives any complaints from Customers

                       – of any grievance that the Professional may have in relation to Customers.

    • The Professional shall provide reasonable co-operation to ZJCS in connection with this agreement and comply with ZJCS’s reasonable requirements including prompt provision of such information and documents as ZJCS may reasonably request in connection with this agreement.

    • The Professional shall only use Customer contact information insofar as necessary to supply the Services. The Professional shall keep such information confidential and shall delete it on request by ZJCS.

  • The Professional shall not during the period of this agreement supply any services to any Customer, which have not been booked via ZJCS.

 

  1. HOLIDAYS
  • The Professional decides when to take their Holiday as per their convenient time. Holiday is to be taken for a maximum of 4 weeks per year. If the Professional takes longer than agreed, he might lose the regular customers.

 

  1. ENGAGEMENT OF THE WORKERS 
    • The agency agrees to provide cleaning job to the Professional for regular domestic cleaning

    • If the Professional accepts an engagement they will have to work for the Customer to the Customer’s instructions, as provided for in the terms and conditions set out hereafter.

  • For regular domestic cleaning and one off services, the payment is from £7.20 to £8.50 per hour, paid into the Professional’s account by ZJCS or by the customer cash on the day of the services.

 

  1. TERMINATION AND SUSPENSION
    • ZJCS may at any time whether with or without cause and whether with or without notice immediately suspend the Professional from the ZJCS Services including removal of the Professional’s Profile from the Website and/or terminate this agreement.

  • The contract is for a period of minimum 3 months. After this period, the contract upgrades automatically. The Professional must give at least 14 days’ notice to ZJCS Ltd before the ending of collaboration.

 

  1. LAW
    • Before signing this form, please read carefully the terms and conditions provided. By signing, the Cleaner accepts that they have read and understood the terms and conditions.

  • This Agreement should be created in accordance with the laws of England and Wales and should be subject to the exclusive jurisdiction of the English court.

 

 

×